The Customer Relationship Team at the reception will assist you during the admission process. They will guide you to fill the registration form reference to which a Unique Identification Number (UID) for the patient will be generated. They will also draw out an estimate and guide you for selecting the relevant category of room.
In addition, you will be required to make an advance payment. The advance shall be adjusted against the final bill at the time of discharge.
|1||TPA||Admit the patient as cash patient in case of denial.|
|2||Emergency||Patients are admitted through the emergency billing counter at Basement -1|
|3||Non availability of bed/ Services not offered|| Provide the Emergency care to make him/her stable.|
Refer to another hospital with complete OPD/ ER card or discharge summary & ambulance services if needed.
Provide stabilization and ensure prompt and safe transfer to another facility if a decision to transfer has been established.
When ICU is 100% occupied & two or more patients await admission, preference is given to priority one patient.
|4||Re-Admission|| No new registration form is required|
New IPD No will be allocated at the time of admission.
Admission request signed off by admitting consultant.
Generate admission Form
Sign off of Estimate form & In-patient information(In case of surgery)
|5||Booking Policy – Room Appointments||NOT DONE FROM EMERGENCY|
Reserve for + 8hrs only if beds are available
If any other patient comes, after 8 hrs – booking lapses
|6||Non Availability of a particular category of bed|
Bed shortages in ICU
Bed shortages in IMCU
Bed shortage in CCU / Cardiac ward
Bed shortage in Wards / Semi-cabin / Single room
|7||Corporates / PSUs||Those seeking the cashless route would have to visit the insurance desk / TPA desk for the hospitalization of the patient.|